Privacy policy


Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. However, please note that we are not responsible for any use of your personal data in respect of third party websites that may be accessed via this site.

The information we collect

When you use this site you may be asked for information such as your name, email address, company name, company postcode and telephone number.

How we collect your information

This information is collected via our mailing list opt in, account sign up form, contact us form and request more information form.

Use of personal information and how we store your personal information

This information is collected to allow us to process your enquiry, provide access to privileged areas of the website, personalise your visit to our site and to enable us to review, develop and improve the products and services we provide online.

  • Your ‘mailing list opt in’ submission for marketing promotions on newest ranges, products and projects will be stored on our Email Management System, Mailchimp. You can update your preferences and unsubscribe at any time by using the links on the bottom of our mailshots or by sending an email to marketing@protocoluk.com.
  • Your ‘contact us’ and ‘request more information’ submissions will be emailed to our sales manager who will pass it to the relevant area sales manager, ensuring it is dealt with in a timely manner. Your contact information and enquiry details may also be stored on our customer database software, Act.
  • Your ‘account sign up’ submission details will be stored on our website control panel, which is only accessible by authorised Protocol marketing personnel. Details such as your email address may be stored in the back end of our website. Information saved within your account such as mood boards you have created may also be stored in the back end of our website so if at any time if you cannot access it, we can email it to you. We may occasionally use account information to carry out market research and send you details of services and offers we think will be of interest to you.
  • Disclosure of personal information

    We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Any disclosure of personal information will be strictly controlled and made in accordance with current UK legislation.


    All account information is password protected. Where appropriate we use industry standard SSL-encryption to protect data transmission. All security on our website is treated seriously and reviewed on a regular basis. We also undertake security steps, including extensive use of SSL technology, on our back end systems that store customer account information.


    What are cookies

    Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

    How do we use cookies

    Information you submit while registering, pages you have requested and your IP address may also be recorded by us/or third parties from your browser.

    How to manage cookies

    Third party advertisers may also create and access cookies, which will be subject to their privacy policies. We accept no responsibility or liability for the use of such third parties' cookies. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser's "security settings" section. However, please note, permanently disabling cookies in your browser may hinder your use of other websites and interactive services.

    What types of cookies do we use

    Name of Cookie Creator Purpose Duration
    ASP.NET_SessionId Site Functional cookie: auto generated unique anonymous session identifier cookie. Browser session
    _ga Google analytics Analytical/performance cookie:: used to distinguish users. 2 years
    _gid Google analytics Analytical/performance cookie:: used to distinguish users. 24 hours
    _gat Google analytics Analytical/performance cookie:: : used to throttle requests. 10 minutes
    ProtocolAllowCookies Site functional cookie:: : Used to store a users response to whether they accept the cookie policy 100 years

    If you would like to know exactly what cookies are being used by Google analytics, you can do so via the link below. https://developers.google.com/analytics/devguides/collection/analyticsjs/

    Privacy policy of other websites

    Our company website contains links to other websites. Our privacy policy applies only to our website so if you click on a link to another website, you should read their privacy policy.

    Changes to our privacy policy

    We keep our privacy policy under regular review and place any updates on this web page whenever necessary. You are advised to check our website regularly to view our most recent privacy policy.

    Right to access your personal information

    You can obtain access to your personal information held by us under the new General Data Protection Regulation (GDPR) guidelines. If you would like a copy of the information held on your or have any questions about our privacy policy, please do not hesitate to contact us.

    Email us: marketing@protocoluk.com

    Call us: (+44)020 8591 6770

    Or write to us: Protocol Office Limited, 41 Tallon Road, Hutton, Brentwood, Essex, CM13 1TG